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Privacy

Please read this Privacy Policy carefully before using the Site.

Introduction

This privacy policy (“Policy”) applies to the use of this website and any other associated website owned or operated by Manheim Europe or any of its subsidiary companies (together being the “Site”). If you do not accept this privacy policy, you should not use this Site.

We have updated our Policy. This Policy has been designed to provide greater transparency and has been set out so that it is easier to read and understand. We will continue to treat your personal information with care and respect.

Collection of personal information

We collect personal information from you (such as name, address, telephone number, email address etc) when you complete registration or enquiry forms or send emails to us. Please do not submit your personal information to us if you do not wish us to collect it. Furthermore, we may record any telephone calls made to telephone numbers included on the Site. Further information on the collection and use of data is set out below. To communicate with us about this Policy or any of our terms and conditions, please contact us on privacy@motors.co.uk or via the telephone numbers/ contact details listed at media.motors.co.uk.

1. About Us: 

1.1 ”We/us/our” means where the context so requires Motors.co.uk Limited (company number 09575777), Manheim Europe Limited (company number 03183918), Manheim Auctions Limited (company number 00448761), Manheim Retail Services Limited (company number 02838558), Dealer Auction Limited (company number 06676554), Real Time Communications Limited (company number 04277845) and/or We Want Any Car Limited (company number 08604812) whose registered offices are at Central House, Leeds Road, Rothwell, Leeds, LS26 OJE and/or Kingfisher Systems (Scotland) Limited (company number SC145442) whose registered office is Pavilion 2 Parkway Court, Glasgow Business Park, Glasgow, Scotland G69 6GA .

If you have any questions regarding this Policy then you may contact the Legal Department at Central House, Leeds Road, Rothwell, Leeds, LS26 0JE.

1.2 We respect your privacy and we are committed to protecting it and to complying with applicable data protection and privacy laws including the Data Protection Act 1998 (the “Act”). We have provided this Policy statement to help you understand how we collect, use and protect your personal information when you visit any Site.

1.3 By visiting the Site you are accepting this Policy and you expressly consent to our use and disclosure of your personal information as disclosed in this Policy. However, you may visit and browse the Site without disclosing any personally identifiable information about yourself.

1.4 Please note that this Policy may change from time to time and, if it does, the latest version will always be available on the Site.

2. Collection and Use of Data

2.1 The personal information we collect from you includes:

(a) personal information obtained from you via the Site;

(b) personal information you provide about yourself in order to sell or buy a vehicle or manage your account on the Site;

(c) personal information you send to us in personal correspondence such as emails, letters or over the telephone; and

(d) personal information we receive from other users or third parties about you and/or your activities.

The type of personal information we collect could include your name and address, vehicle registration mark, telephone and fax numbers, e-mail addresses and financial and credit card information.

2.2 The personal information you provide to us will be used for the purposes of administration, processing the sale and purchase of a vehicle (including registering interest in vehicles for sale and advertising vehicles for sale), the evaluation of our services, business development, trend analysis and marketing. We will also use it to create offers specifically designed to meet your needs and as set out in clause 3 below.  We may contact you by e-mail, text message or telephone calls based on transactional needs in relation to the purposes detailed in this clause 2.2 and for promotional purposes regarding marketing material and special offers that may be of interest to you. Should you wish to unsubscribe from any promotional communications from us, please follow the process outlined in such communication, or e-mail your request to privacy@motors.co.uk.

2.3 Please note that there may be times when we use third parties to store and process your information on our behalf. On any such occasions, we will require any such third parties to strictly comply with our instructions and to not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

2.4 We may store, process and/or transfer personal information to countries outside of the EEA, especially to servers in the US. If you do not agree to this procedure you should not use our products or services. Your personal information, on some occasions, is transferred outside the EEA to a carefully selected third party, for our data management and business purposes, in particular, for certain outsourced data processing undertaken by organisations on our behalf. By using our products and/or services you consent to our transferring your personal information to countries outside the EEA, if necessary, for our legitimate business purposes as outlined above. We will take reasonable steps to ensure your personal information is adequately protected.

The data protection standards required by US law are not equivalent to EEA standards. To comply with the adequacy requirements of the European Data Protection Directive 95/46/EC, any above mentioned third party will be a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union or have entered into an agreement with us that includes the EC model clauses approved by the European Commission.

2.5 We automatically track certain personal information based upon your behaviour on the Site using cookifes and other devices. We use this personal information to do internal research on our users’ demographics, interests, and behaviour to better understand our users. This personal information may include the address of the webpage that you just came from (whether this is on the Site or not), which webpage/website you next go to (whether this is on the Site or not), what browser you are using, and your IP address.

2.6 We use data collection devices such as “cookies” on certain pages of the Site. "Cookies" are small text files placed on your hard drive that assist us in providing customised services. You may decline our cookies if your browser permits, although in this case you may not be able to use certain features on the Site. For further information on Cookies see Manheim's use of Cookies below.

2.7 Please note that we will not hold your personal information for any longer than is reasonably necessary or required by law.

3. Disclosure of Data

3.1 We may share your personal information with:

a) business partners, suppliers and subcontractors for the performance of any contract we enter into with you;

(b) analytics and search engine providers that assist us in the improvement and optimisation of the Site;

(c) credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you; 

(d) third party recipients of our services in order to demonstrate the commercial value of our services to those third parties, where we have informed you of this and obtained your consent at the time of collection of your personal information; and

(e) if you have provided your consent, third party marketers of auto-related products, motor manufacturers and other services that we believe may be of interest to you. In addition, your personal information may sometimes also be used by us and members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (as defined in section 1159 of the Companies Act 2006) to inform you about changes to the Site, new services and offers that you might find interesting and for database maintenance.

If you wish to change personal information held about you or the information you receive from us, please email our Compliance Department or write to:

Compliance Department

Central House

Leeds Road

Rothwell

Leeds

LS26 OJE

In your correspondence to us, please set out what it is that you would like to see changed about your personal information.

3.2 Your personal information may also be shared with auditors or contractors or other advisers auditing or advising us on our business operations.

3.3 We co-operate with law enforcement agencies, as well as other third parties, to assist in the enforcement of laws. We can (and you authorise us to by the acceptance of these terms through the continuous use the Site) disclose any personal information about you to such law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with any investigation by such law enforcement agencies or other government officials.

3.4 We may transfer, sell or assign any of the personal information described in this Policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business (or any part of our group).

3.5 We have the appropriate security measures in place in relation to how your personal information is stored and used, and who can see it. We use industry standard practices to safeguard the confidentiality of your personal, identifiable information, including “firewalls” and “secure socket layers”. While such measures help stop any unauthorised disclosure of your information, no security system is impenetrable and we cannot guarantee the security of our system.

3.6 In addition, the transmission of personal information via the internet is not completely secure. Once we have received your personal information, we will use strict procedures and security measures to try to prevent unauthorised access. However, we cannot guarantee the security of your personal information, any more than any other company can. Please note therefore that any transmission of your personal information to the Site is at your own risk and we cannot accept any liability for the loss, theft or misuse of any personal information which you have provided to us if there is a security breach.

3.7 Where we have given you (or where you have chosen for you) a password which enables you to access certain parts of the Site, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

4. Your Rights in Relation to Your Information

4.1 The Act gives you the right to access personal information held about you. You can write to us at any time to obtain a copy of your personal information, to have any inaccuracies corrected and/or updates made. Please write to the Compliance Manager at the address set out at clause 3.1 above.

4.2 In writing to us, please quote your name and address. We would be grateful if you could also provide brief details of the personal information of which you would like a copy or which you would like to be corrected/updated.

4.3 We may require proof of your identity before providing you with details of any personal information we may hold about you. We will charge £10 (ten pounds) to cover the administration costs involved in providing you with a copy of your personal information.

5. Online Interactive Facilities

5.1 If at any time the Site offers any chat functionality, notice board facilities, forums, newsgroups etc. (“Online Interactive Facilities”) we may collect the personal information that you disclose. Such personal information will be used in accordance with this Policy. Please note that we cannot be responsible for other parties’ use of the personal information which you make available to such third parties through any Online Interactive Facilities on the Site. Please be careful about what personal information you disclose in this way.

5.2 If you post or send offensive, inappropriate, illegal or objectionable content while you are in any of our Online Interactive Facilities, we may use your personal information to stop such behaviour, and where we believe that you are, or may be, in breach of any applicable laws, we may use your personal information to inform the police or requisite law enforcement agencies.

6. Manheim's Use of Cookies

The law on cookies changed in May 2011. Under the revised regulations, the requirement is not just to provide clear information about the cookies but also to obtain consent from users or subscribers to store a cookie on their device. It has been designed to protect online privacy by making consumers aware of how personal information about them is collected by websites, and enabling them to choose whether or not they want it to happen. Please read on for more information.

6.1 What is a cookie? A cookie is a small piece of data that is sent from our web server to your browser, which is saved on the hard drive of your computer, smartphone or other device (“your device”).

A cookie cannot:

You can change your browser settings to refuse cookies or alert you when a cookie is being sent at any time. If you do choose not to accept cookies, some features of the Site may not work as intended (e.g. services accessed while logged in, customised areas of the Site). We do not use cookies to identify you personally, except when you opt to use the ‘Remember me’ facility when logging in.

There are two broad classes of cookie: session and permanent.

Session cookies

These are used to keep track of information needed by a user and their browser on their journey through a website. Session cookies have a short lifetime and expire within a few minutes of the user leaving the site. Occasionally we will use 30 Day cookies which are similar to Session cookies but last a bit longer. They remember basic date to help improve the service you receive from us (for example, remembering vehicles that you have viewed in the last 30 days).

Permanent Cookies

These are stored on your computer and are not deleted when the browser is closed. This is so they can retain your preferences for a particular website, allowing those preferences to be used in future browsing sessions.

Permanent cookies can be used to analyse users' surfing behaviour within the Site, so that we can improve our services and allows us to prioritise our enhancements to the Site.

6.2 We use cookies to:

We also use some cookies from trusted third party sources to enable us to provide you with certain features on the Site, for example our live chat facility which uses cookies to enable the chat software to work.

When you access the Site you will receive a message advising you that if you continue to use the Site, you are consenting to cookies being placed on your device in order to maximise your experience on the Site and allow us to make improvements

Removing some of our cookies may seriously disrupt your use of the Site. You can always come back to this Privacy Policy at any time to find out how to change your preferences. You will find a link to this policy at the bottom of all of our web pages.

Information is collected by reference to the IP address that you are using and includes information about the county and city you are in, together with the name of your internet service provider. The information is sometimes used to place interest-based advertisements on the Site which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about how to turn this feature off please visit www.youronlinechoices.com/uk/ .

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Visiting www.allaboutcookies.org will provide information on settings within your browser as well as other useful information on cookies. Please note however, that by blocking or deleting cookies used on the Site you may not be able to take full advantage of the Site if you do so.

6.3 How do I disable cookies?

You can change your browser settings to refuse cookies or alert you when a cookie is being sent at any time.

You can stop your browser from accepting cookies from a particular website. Below are links to browser information for doing this, be mindful that if you use multiple browsers you will have to undertake this process on each browser.

Google Chrome cookie settings

Microsoft Internet Explorer cookie settings

Mozilla Firefox cookie settings

Safari cookie settings

iPhone and iPad cookie settings

Further guidance on how to control and delete cookies can be found at http://www.allaboutcookies.org. Please note that removing some of our cookies may seriously disrupt your use of the Site and some features may not work as intended.

We do use some cookies from trusted third party sources to enable us to provide you with certain features on the Site and have included any relevant third parties on our cookie list so that you can control the cookies they place more easily:

6.4.1 List of Cookies

6.4.2 Essential website performance cookies

Below is a list of our current cookies, used to improve the experience for users on our website.

Name

Type and Duration

Purpose

motSeaPanUseCar

Persistent, 30 Days

Enabling searches for used cars to be saved improving user experience on the Site.

motSeaPanUseVan

Persistent, 30 Days

Enabling searches for used vans to be saved improving user experience on the Site.

motSeaPanBas

Persistent, 30 Days

Remembers users basic data like postcode to enable improved user experience and faster searches.

motSeaPanCarDea

Persistent, 30 Days

Enabling searches for car dealers to be saved improving user experience on the Site.

motSeaPanVanDea

Persistent, 30 Days

Enabling searches for van dealers to be saved improving user experience on the Site.

motSeaPanNewCar

Persistent, 30 Days

Enabling searches for new cars to be saved improving user experience on the Site.

motSeaPanNewVan

Persistent, 30 Days

Enabling searches for new vans to be saved improving user experience on the Site.

motSeaPanCarDeaSto

Persistent, 30 Days

Enabling searches for car dealer stock to be saved improving user experience on the Site.

motSeaPanVanDeaSto

Persistent, 30 Days

Enabling searches for van dealer stock to be saved improving user experience on the Site.

motbreadcrumbs

Persistent, 30 Days

Ensuring a user’s journey has the best experience by enabling a breadcrumb of where the users been.

motorsVehicleShortList

Persistent, 30 Days

This gives the user access to the shortlist feature enabling them to access vehicles they want to store for future reference.

motorsSEO

Persistent, 1 Day

Once a user enters a page we want to ensure the user has the best experience on the site so we ask them to submit location after 5 detail page views.

motwmwcusdat

Persistent, 30 Days

Customer details for What's Mine Worth

motorsWMWVRM

Persistent, 30 Days

Allows us to carry data back to Private Seller after a valuation

motorsWMWMileage

Persistent, 30 Days

Allows us to carry data back to Private Seller after a valuation

motPendingAction

Persistent, 1 Day

If an event requires a login 

motNigOwlDat

Allows us to pre-populate Night Owl email form on car details pages

Persistent, 1 Day

ASP.NET_SessionId    

Session

Session ID information for .NET which allows a better browsing experience

SessionID

Session

Session ID. Non-personally identifiable for consistent experience

MSPreferredCulture

Session

For Kentico Locale content management system (New, Reviews, etc)

accfirstname 

Persistent, 30 Days

Logged in user first name for My Garage functionality

acclastname 

Persistent, 30 Days

Logged in user last name

motorsSearchGuid

Persistent, 30 Days

Search Identifier for better browsing experience

motorsCookieMsg

100 Days

We show a cookie message to users explaining that we use them to optimise the Site. This stores if they want this message to be hidden

motPerVeh

Persistent,

30 days

Enabling the site to remember the last viewed vheicle

superchargerDisplayState Persistent, 3 Days Records user preference for displaying our Supercharger search results

6.4.3 Anonymous Analytics Cookies

Our third party analytics software use cookies to understand website behaviour, to enable us to improve our site for users. These are anonymous cookies that tell us how many visits we have had to the site and whether the visitor has accessed the site previously.

Name

Type and Duration

Purpose

Comscore/ .scorecardsearch.com/ UID

Persistent, 2 Years

This cookie generates statistics which enable us to understand how a visitor the Site interacts with different content including video content

Google Analytics

Persistent & Session

We use Google Analytics to help us collect statistics on visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to understand how people use the site and to make improvements to our site.

_utma

2 Years

_utmb

30 Minutes

_utmc

Session

_utmz

6 Months

GoSquared

Persistent, 2 Years

We use the following GoSquared to track visits to our site on a minute by minute basis.

gs_u

2 Years

gs_p

30 seconds

6.4.4 Advertising Cookies

As an advertiser of cars and vans for sale we hope to target relevant users across the internet with ads dependent on the likelihood that users are in the market or interested in these products.

Cookies allow us to understand the ads you have seen from Motors.co.uk displayed on other sites and how you interacted with the ad. We may also use cookies set by other organizations to more accurately target ads for you.

We use online advertising networks to achieve this, here is a list of networks and more information on those networks and options to opt out of their cookies:

Adtech

Crimtan

Criteo

DoubleClick

Facebook

Google Adsense

Google Ad Exchange

Google Analytics and Demographic Reporting

Media IQ

RocketFuel

Speedshift

6.4.5 Third Party Advertising

The ads that you see on Motors.co.uk are provided by third party organisations delivered through Google DoubleClick for Publishers, and OpenX. Most ads on our site come from advertisers targeting you due to your interest in cars. These ads are managed by Motors.co.uk on behalf of the advertiser. Our partners News UK also sell ad space to advertisers on our behalf. No personally identifiable data is passed to these third parties. OpenX is an ad network that sells inventory across the internet on a programmatic basis.

Additionally third party advertisers using Google Display network may use cookies that have been placed on your browser to target ads at you on Motors.co.uk served by Google Adsense.

Many of the organisations advertising on Motors.co.uk use cookies to track the performance of their ads e.g. impressions and clicks.

Google DoubleClick for Publishers

OpenX

Captify

6.4.6 Other third party cookies

On some pages of our website other third party organisations will drop cookies to improve their service to you. For example on a car detail page Twitter and Facebook might use cookies to enable you to remain logged into your social media accounts. We have no access to the information in these cookies.

6.4.7 Set 3rd Party Cookie Preference

Using the links above in 2.4 Advertising Cookies you can set preferences, additionally you can use the Your Online Choices or Network Advertising Initiative website to set your preferences for cookies that may be found on other sites.

6.4.8 How Google products use cookies

For a detailed description of how Google use cookies in advertising visit Google Privacy & Terms page. Google have given the option for you to opt out of ads that have been served based on your usage of Google products. For further information on how Google uses data or to opt out of ads based on your interests visit Control your Google ads page.

6.5 What about Hyperlinks?

The Site may sometimes contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies and we urge you to review them. They will govern the use of any personal information you submit or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such third party websites is at your own risk.

6.6 What about Flash Cookies?

A Flash Cookie is a type of cookie which is collected via Adobe Flash Player, and is a piece of software which you probably have on your device to watch videos or podcasts online. We may use Adobe Flash Player to display video or image content. It may not be possible to block or restrict or block Flash Cookies using your browser settings, however, information on how to control flash play privacy and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security

6.7 Who do I contact about Cookies?

If you have any questions about our use of Cookies, please contact us at privacy@motors.co.uk

7. Use of Your Personal Information Submitted to Other Websites

7.1 We cannot be responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from the Site or you linked to the Site from a third party website.

7.2 We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have any concerns or questions.

8. Changes to this Policy

8.1 If we need to change our Policy at some point in the future to reflect our data collection and disclosure practices we'll post the changes at least 30 days before they take effect. Our use of personal information gathered while the current policy is in effect will always be consistent with the current policy, even if we change that policy later.

9. SessionCam

9.1 We use the SessionCam recording service, developed by www.servicetick.com. SessionCam may record clicks, mouse movements, page scrolling and any text typed into website forms. The information collected does not include bank details or any sensitive information and is for internal use only. Information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

December 2015