Making a complaint

We endeavour to provide you with the best possible experience however we acknowledge that, at times, we may fail to meet your expectations. Should you be dissatisfied with our website or the products offered to you, you can make a complaint using any of our contact details below:

Telephone: 01235 330220


Post:, 127 Olympic Avenue, Milton Park, Abingdon, OX14 4SA

Complaints about a car or dealer

If you have any concerns with the vehicle or service received from a dealer it's always best to speak to the dealer in the first instance. However, should you be dissatisfied with the result from the dealer the next step is to raise your complaint with Trading Standards.

Complaints about finance and insurance products

If you have any concerns with the finance or insurance information provided on then please do get in touch via the contact information provided above. Should your concern relate to a finance or insurance product please speak to the provider in the first instance.

What to expect from us

We will acknowledge your complaint in writing within 2 business days. We will investigate your complaint in order to reach a fair resolution. Please note that investigating your complaint may require us to contact you to obtain further information about your complaint and the concerns raised. We will try to resolve your complaint as soon as possible and provide a response within 10 business days from the date your complaint was acknowledged. If you consider that our response to your complaint does not fully address your issues, please let us know so we can understand if there is more we can do.

Your options if you are dissatisfied with our response

If your complaint relates to finance or insurance and we have not been able to resolve your complaint within the above timeframe you can ask for a review from the Financial Ombudsman Service.

Should you be dissatisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman Service ('FOS'). The FOS is an independent body established to settle disputes between UK-based financial companies and consumers. You can refer your complaint to the FOS on any of the below contact details:

It is to be noted that complaints must be referred to the FOS within six months of receiving a final response or a summary resolution communication.

You can find out more about the FOS by visiting is committed to treating customers fairly in its capacity as an Appointed Representative of Consumer Credit Compliance Limited. For more information, please see our policy on Treating Customers Fairly.