appContact us
At MOTORS, we're on a mission to make car buying easier and more enjoyable, so if we've fallen short of your expectations, we'd love to hear from you.
Your feedback helps us improve and enhance your experience. Take a look at our FAQ section below to find answers to some of the common questions we receive.
Your questions answered
We've compiled answers to some of the most common queries to help you get the support you need.
Vehicles and adverts
MOTORS is an advertising platform that does not own any of the vehicles on our site. For more information about a vehicle, finance options or availability, please reach out to the Dealer. You can find the Dealer information available on the vehicle listing page. Here, you will also find a phone number and a contact dealer form.
Yes absolutely! A pre-purchase inspection is a detailed examination of a vehicle conducted by a professional mechanic before a sale is finalised. At MOTORS, we're excited to partner with ClickMechanic, offering comprehensive pre-purchase inspections for used car buyers looking at vehicles from independent dealers. You can book these for as little as £79. Click here for more information.
When paying for a vehicle online, it's recommended to use secure payment methods like bank transfers or credit cards. Avoid paying by cash or through untraceable services. Always ensure the payment is made to a trusted, verified seller. For more detailed safety tips on buying a car online, please visit How to Buy a Car Online Safely.
Our vehicle history check provides essential details such as whether a car has been stolen, scrapped, written off, or imported/exported. It also checks for changes in the vehicle's original color or number plate. While this free check offers guidance, we recommend verifying all information directly with the seller. For a deeper understanding of what is and isn't checked, please click here.
Absolutely! Whilst we don't store copies of old listings as they appeared on the website, we have access to the raw data, including the date the car was listed and key details about the vehicle. Unfortunately, this means we don't have any photos. To request an ad, just complete the Contact Us options below.
Report an issue
We'd love to hear from you! Your feedback is shared with our development team to improve the website and provide the best possible user experience.
We operate as an email-only support team and do not have a phone number for direct assistance. Please email us, and we'll respond promptly to help with your query.
We are sorry you need to make a complaint about one of our dealers. We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. We want to be aware of any complaints with our dealers; please contact us using the Contact Us options below, and click here for our complaints policy.
We'd also recommend you find out about your rights. You can contact Citizens Advice - they can provide you with guidance and the next steps to take. They may also report to Trading Standards on your behalf for further investigation. Please see our advice pages for more information.
On every listing we have a 'report an ad' button at the bottom of the page. This will send the link to the vehicle to our team for investigation, please let us know why you are reporting the vehicle.
If you feel you have witnessed or been a victim of a scam by one of our dealers, please get in touch straight away using our Contact Us options below so we can investigate. With regards to fraudulent dealers we do have a number of measures we use when onboarding them to our platform, however, no methodology is completely failsafe. We are constantly improving our checks and security to prevent this from happening in the future. Please see our advice pages for more information on what to do.
Dealers
If you are an existing dealer with a query, or a new dealer looking to list your cars on MOTORS you can contact our Customer Success team via the form below. You can also view our dealer site here.
MOTORS is exclusively for car dealers. If you're a private seller, we recommend using our partner platform, Gumtree, where you can list your car for free. Gumtree also provides HPI vehicle history reports for added assurance.
Data & Security
There should be an unsubscribe option on any marketing emails you have been sent, or you can opt out within your MOTORS account; if this is not working, please contact us using the options below and we can help make this happen.
To request data deletion please contact us on privacy@motors.co.uk with your account details and we can action this for you.
Unfortunately we are unable to change the email address linked to your MOTORS account, we're sorry, we know this isn't ideal. If you'd like to use a different email you can create a new account with a different email. We'd be happy to delete the old account for you - just let us know via the Contact Us options below.
If you are a law enforcement body with a query about a car advertised on our platform or one of our Dealers, please email lawenforcement@motors.co.uk.
We take vulnerabilities seriously. If you've discovered one, please use the Contact Us options below to get in touch. Our team will assess and address the issue. While we don't have a bug bounty program currently, we plan to implement one in 2025. Thank you for helping us improve!